Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@legacyapparatus.com.
- All
- Ordering
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering
We apologize if your order is not received as expected. Contact us at info@legacyapparatus.com regarding the error and we’ll work to rectify the issue ASAP. Please include your order number, detailed description of the error, and pictures of the item if available.
Yes. Orders ship once all items in the order are manufactured and ready to ship out.
If you forgot a part or accessory when placing an order, you should simply place a new order for these additional items. This will get the item to you as fast as possible, and not delay your current order.
If you forgot a larger apparatus, you should contact info@legacyapparatus.com with your order details and what you need to add. They will assist in updating your order.
The timeline for receiving your shipping quote depends on the shipping method you selected in checkout.
If you selected Air Freight, you will receive your estimate within five business days.
If you selected Air Freight White Glove, Air Freight Threshold, or Ocean Freight, please allow up to two weeks to receive your estimate.
Can I combine shipping methods?
No, you can't combine Ocean Freight with another shipping method. All Curbside delivery methods require Air freight transit.