Terms & Conditions

Terms & Conditions

 

1) For the Aluminium and Maplewood frames, the warranty is for 10 years. This does not include mechanical/replacement parts such as springs or wheels since they wear out from use and will need to be replaced in the future. 
 
2) This warranty extends only to the original Buyer.
 
3)The warranty does not include causing damage by usage such as scratches, tears, or using the wrong cleaning liquid for the upholstery. 
 
4) You can only use non-chemical and non-alcohol based cleaners for the best and long-lasting results such as liquid soft soap cleaners or organic surface cleaners.
 
5) The orders are sent out along with a warranty. Therefore, once you receive the order and notice some damage on your apparatus, you can get it replaced within 7 days as we can contact the shipping company about this. For this, you are supposed to provide us with photos of the boxes along with the damaged apparatus. Please note that the warranty for this cannot be availed after 7 days so it is best to open the boxes and check everything is fine as soon as you receive the order. 
 
6) Customer can add more items to their order until it is ready for shipping.
 

CHANGING THE ORDER 

Customers can change their order details free of charge within 24 hours after payment. Changes after 24 hours will be charged 25% of the order total excluding shipping.

** Please note that changing your order may delay your shipping date.
 

RETURN POLICY 

We have a 30-day return policy from the date of shipment in case if the products arrive damaged or defective.

If the products are to be returned for any other reason other than damaged or defective products, 40% of the order total, excluding the shipping cost, will be charged.

In addition, the customer is responsible for return, packaging, overseas customs clearance and shipping costs.

 

REFUND POLICY 

Reformers, Cadillacs, Cadillac / Reformer Conversions, Reformer/Tower Combinations, Wunda Chairs, Electric Chairs, Arm Chairs, Ladder Barrels, Spine Corrector, Small Barrel, Arc Barrel, Guillotine Towers, Wall Units and All Mats or any product ordered in a custom upholstery color or custom configuration are non-refundable.